FAQ

Questions?

General

In which countries does TUI Care Foundation operate?

TUI Care Foundation supports projects in holiday destinations worldwide. Our priority destinations are popular holiday destinations for European holidaymakers and holiday destinations with specific development needs.

What type of organisation is the TUI Care Foundation?

TUI Care Foundation is a member of the Association of Fundraising Organisations (VFI). All fundraising activities by the TUI Care Foundation follow the code of conduct of the VFI. TUI Care Foundation is recognised by the Dutch tax authorities as a General Benefit Institution (ANBI). The foundation is registered in the heart of Europe in Rijswijk, the Netherlands.

What happens to my donation?

When we started TUI Care Foundation, we made a promise that 100% of donations from holidaymakers would go directly to support projects in the holiday destination. TUI covers all the organisational costs for the fTUI Care Foundation, such as salaries, office space and communication. This means 100% of all customer donations go directly to the selected cause.

 

Each year, TUI Care Foundation accounts publicly for its expenditure in an annual report.

Does TUI Care Foundation have a complaints procedure?

Proper handling of complaints is important to TUI Care Foundation and we have a complaint procedure in place. You can report a complaint to us via the contact form

Project Applications

Do I qualify for financial support from TUI Care Foundation?

Start by doing the quickscan. By answering a few questions you can quickly check if your project qualifies for financial support from TUI Care Foundation.

Does TUI Care Foundation have criteria in place to assess project applications?

Yes, TUI Care Foundation has established a donation policy with partner and project criteria. Projects that meet our basic criteria may be eligible for financial support from TUI Care Foundation.

How do I submit a project application?

First, do the quickscan. This will show whether your application meets our basic requirements. If yes, then fill out the application form

Finance and administration

How can I become a donor?

You can find information about the different ways you can support TUI Care Foundation here.

What are the bank and entity details of TUI Care Foundation?

The bank account number for donations is NL38 INGB 0652281559.

Registered at the Chamber of Commerce under the name Stichting TUI Care.

KvK: 53633865

RSIN: 8050954940

Are my donations tax deductible?

TUI Care Foundation is a recognised General Benefit Institution (ANBI) by the tax authorities in The Netherlands. 

Do you make information on donors available to third parties?

No, TUI Care Foundation will not sell, exchange or share donor details with third parties.

How do I sign up for the newsletter?

You can subscribe to our newsletter here

How can I unsubscribe from the newsletter?

You can unsubscribe at any time by using the link at the bottom of the email newsletter. Alternatively, please contact us via the contact form.